Review the received item—not the spreadsheet preview.

Confirm identity

Check product type, color, size tag, version and quantity. Start with order accuracy before evaluating finer details.

• Correct option
• Correct size
• Correct quantity

Inspect visible construction

Use front, back, side and close-up views. Look for asymmetry, stains, damage, loose stitching and missing pieces.

Compare measurements

A printed size label is not enough. Use available garment or insole measurements and compare them with something that already fits.

Use the five-day window

Joyagoo's current return policy says eligible requests must be submitted within 120 hours after status changes to QC Completed. Confirm that the return button is available and review seller-specific eligibility before acting.